Privacy Policy

Who we are

Quality World Company for Training and Engineering Services (“Quality World”, “QW”, “we”) operates sqw.academy. Our centre is in Basra, Al-Jazair, Sanaa District, Iraq. Contact: info@sqw.academy · +964 772 284 6662 · +964 783 113 8605.

Information we collect

Information you give us when you register for a course, request a quote, contact us by form, WhatsApp, phone or email, or verify a certificate: name, phone number, email, employer, job title, course details, and copies of documents you choose to send. We also collect basic technical data (browser, device, pages visited) through cookies and analytics tools.

How we use it

To register you on courses and exams, issue and verify certificates, communicate with you about your enquiry, deliver consulting, inspection and supply services, meet requirements of awarding bodies and authorities, improve our website and services, and send you updates you have agreed to receive.

Sharing

We share only what is necessary with awarding and accreditation bodies (e.g. NEBOSH, IOSH, IIRSM, OSHAcademy, PECB, CQI | IRCA) to register learners and issue certificates, with your employer when they sponsor your training, and with authorities when required by Iraqi law. We never sell personal data.

Certificate verification

Certificate codes and the holder’s name, course and date are shown on our online verification page so employers can confirm authenticity. If you believe a record is wrong, contact us and we will review it.

Retention & security

Training and certification records are kept for as long as awarding bodies and the law require, so certificates can be verified in future. We protect data with access controls and secure systems.

Your rights

You may ask to access, correct or update your data, or to stop marketing messages, at any time by contacting info@sqw.academy.

Cookies

See our Cookie Policy below. You can control cookies in your browser settings.

Terms & Conditions

Use of this website

Content on sqw.academy is provided for information about Quality World services. It may not be copied or reused for commercial purposes without written permission.

Registration

A seat is confirmed after registration and payment, with the payment receipt sent to us. Course dates, venues and online sessions may be adjusted when necessary; registered learners are informed in advance.

Learner conduct

Learners must follow the rules of the centre and of the awarding body, including exam rules. Malpractice may lead to cancellation of results under the awarding body’s policy.

Certificates

Certificates are issued by Quality World or by the relevant awarding body after all requirements are met. Issue times depend on the awarding body.

Liability

We take care that information on this website is accurate, but it may change without notice. Service-specific terms are set out in each quotation or contract.

Payment, Cancellation & Refund Policy

Payment

Fees are paid in Iraqi dinars by the methods we publish (such as K-Card or Zain Cash wallet or bank transfer). Please keep and send the transfer receipt showing date and time.

Transfer to another date

A learner who cannot attend may transfer to a later group of the same course, subject to availability.

Cancellation

If Quality World cancels a course, learners may transfer to another date or receive a refund of the amount paid for that course. Requests for cancellation by the learner are reviewed case by case before the course starts; fees paid to awarding bodies for registration or exams are non-refundable once submitted.

Upgrades

Learners may upgrade their subscription to a larger programme by paying the difference.

Certificate Authenticity & Anti-Fraud Policy

Authenticity

Authenticity is our standard: every Quality World certificate is genuine, carries a unique code and can be verified online at sqw.academy → Check Your Certification. International certificates can also be verified directly with the awarding body.

Fraud

Forged or altered certificates are reported to the relevant awarding body and authorities. Employers who doubt a certificate can contact us to confirm it.

Quality Policy

Commitment

Quality World is committed to delivering training, inspection, consulting and fire & safety services that meet client requirements, international standards (including ISO 9001, ISO/IEC 17020, 17024 and 17025 where applicable) and the requirements of awarding bodies.

How we achieve it

Only qualified trainers and inspectors approved by the relevant bodies; calibrated equipment; documented procedures; client feedback; internal audits and management review; and continual improvement of our management system.

Health, Safety & Environment Policy

Commitment

We protect our staff, learners, clients and the public by preventing injury and ill health, complying with legal and client HSE requirements, and reducing our environmental impact.

Practice

Risk assessment before practical training and field work, PPE and safe systems of work, emergency preparedness, incident reporting and investigation, and HSE objectives reviewed regularly.

Impartiality & Confidentiality Policy

Impartiality

Inspection, examination and certification decisions are based on objective evidence only. We identify and manage conflicts of interest, and staff involved in consulting a client do not inspect or certify the same work.

Confidentiality

Client and learner information obtained during our work is kept confidential and is disclosed only with consent or where required by law or by an accreditation body.

Complaints & Appeals Policy

How to raise

Send complaints or appeals to info@sqw.academy or WhatsApp 07722846662 / 07831138605 with your name, course or service and details.

Handling

We acknowledge each complaint, investigate it impartially, and reply with the outcome. Exam appeals follow the procedure of the relevant awarding body, which we will explain to you.

Cookie Policy

What we use

Essential cookies to run the website and remember your language, and analytics cookies (e.g. Google) to understand how the site is used and improve it.

Your choice

You can block or delete cookies in your browser. Essential features such as language selection may not work correctly without them.