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Privacy Policy

Quality World Company for Training & Engineering Services

Effective Date: 24 October 2026 · Last updated: November 2026

1. Introduction

Quality World Company for Training & Engineering Services ("Quality World", "we", "us", or "our") respects your privacy and is committed to protecting personal information collected through our website, training registration services, social media pages, and business communications.

This Privacy Policy explains how we collect, use, store, protect, and manage personal information, including information processed through our Meta-integrated application, Quality World Ads MCP.

Website: https://sqw.academy

Location: Basra, Iraq

2. Information We Collect

Depending on how you interact with our services, we may collect:

Full name and contact details, including phone number and email address.

Training course enquiries, registrations, and relevant educational information.

Messages and enquiries voluntarily sent to our official Facebook and Instagram business accounts.

Information relating to requested courses, fees, payment methods, and registration status.

Advertising campaign interactions and performance information made available through Meta's authorized APIs.

Technical information necessary for the operation, security, and maintenance of our website and connected services.

We do not request customers to disclose passwords, payment card security codes, or other unnecessary sensitive financial information through social media messages.

3. How We Use Personal Information

We process personal information for legitimate business purposes, including:

Responding to customer enquiries about training programmes and engineering services.

Providing course information, registration assistance, and customer support.

Identifying customer enquiries that may require follow-up, including requests for payment instructions.

Analysing advertising performance and improving the relevance and effectiveness of our marketing campaigns.

Improving the quality of our customer communications and services.

Maintaining appropriate records and complying with applicable legal obligations.

Where required by applicable law, we obtain consent before processing personal information for specific purposes.

4. Facebook and Instagram Data

Our application, Quality World Ads MCP, is intended to integrate with authorized Meta business services, including Facebook Pages, Messenger, Instagram, and advertising-related APIs, subject to the permissions granted by Meta.

Where authorized, we may process customer messages and associated information to identify enquiries, understand customer needs, support our staff, and evaluate marketing performance.

The application is intended for internal business analysis and customer service support. It is not intended to send automated customer messages without appropriate authorization.

We access and process Meta Platform Data only to the extent permitted by Meta's policies, the permissions granted to our application, and applicable privacy requirements.

5. Sharing of Information

We do not sell customers' personal information.

We may share information with authorized employees, service providers, technical infrastructure providers, and training or certification partners when necessary to deliver requested services, maintain our systems, or comply with applicable legal requirements.

Any third-party processing is subject to appropriate confidentiality, security, and data protection measures.

6. Data Storage and Security

We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Access to customer information is restricted to authorized personnel and systems with a legitimate business need.

No method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and maintain legitimate business records.

Information that is no longer required will be deleted, anonymized, or otherwise handled securely, subject to applicable legal requirements and Meta Platform Terms.

8. Your Privacy Rights

Subject to applicable law, individuals may request:

Access to personal information held about them.

Correction of inaccurate personal information.

Deletion of personal information where legally permitted.

Information about how their personal data is processed.

Withdrawal of consent where processing relies on consent.

We will review and respond to privacy-related requests in accordance with applicable legal requirements.

9. Data Deletion Requests

Individuals who wish to request deletion of personal information associated with our website, services, Facebook Messenger, or Instagram communications may contact Quality World Company through the contact information published on our official website.

Please include sufficient information to help us identify the relevant records without sharing passwords or other sensitive credentials.

We may request reasonable verification of identity before processing a deletion request. We will delete eligible information or explain any applicable legal retention requirements.

10. International Data Processing

Where we use authorized cloud infrastructure, software providers, or Meta services, information may be processed or stored outside Iraq.

We take reasonable steps to ensure that such processing is conducted with appropriate safeguards and in accordance with applicable legal and contractual requirements.

11. Third-Party Services

Our website and business operations may involve third-party platforms, including Meta, Facebook, Instagram, and training or certification providers.

These providers may process information under their own privacy policies. We encourage users to review the privacy notices of relevant third-party services.

12. Children's Privacy

Our services are primarily intended for individuals seeking professional training and business services.

We do not knowingly collect personal information from children in violation of applicable law.

13. Email Security, Impersonation and Account Compromise

Quality World protects its email accounts, social media pages and messaging channels with strong passwords, multi-factor authentication where available, restricted access and regular security reviews. No online system can be guaranteed to be completely secure, and attackers may try to impersonate our company. To protect our clients, learners and the company, the following applies:

Official channels only. Our only official channels are the website sqw.academy, the email addresses info@sqw.academy and ceo@sqw.academy, our verified Facebook and Instagram pages, and the phone and WhatsApp numbers published on our website. Messages from any other address, number or account are not from Quality World.

What we will never ask for. Quality World will never ask you by email or message for your passwords, verification codes, card security codes or banking login details, and will never ask you to pay to a personal account or to a new account that is not published by us.

Changes to payment details. Any message that claims our payment details have changed must be treated as suspicious. Before paying, confirm the payment details by calling us on a published phone number. Payments made on the basis of fraudulent or unverified messages are made at the sender's own risk, and Quality World is not responsible for them.

Compromised or spoofed accounts. If one of our email or social media accounts is accessed without authorisation, spoofed or impersonated, any message, offer, invoice, certificate, attachment or link sent through it without our authorisation is not an act of Quality World and does not bind the company. Quality World is not liable for losses resulting from unauthorised third-party access, phishing, spoofing or impersonation, except where the law requires otherwise.

Certificates and documents. Certificates and official documents are valid only when they can be verified at sqw.academy (Check Your Certification) or confirmed directly with us. A document received by email alone is not proof of authenticity.

Our response to an incident. If we detect or are told about a compromised account, we act promptly to secure it, investigate the incident, warn affected clients and learners through our other official channels, and notify authorities or partners where required. We take reasonable steps to limit the impact on personal information and record the incident and the lessons learned.

How you can help. If you receive a suspicious message that uses our name, do not open its links or attachments and do not pay. Report it to info@sqw.academy or call us on a published number.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, technology, or data processing activities.

Updates will be published on this page with a revised effective date.

15. Contact Us

For questions, privacy concerns, or personal data deletion requests, please contact:

Quality World Company for Training & Engineering Services

Basra, Al-Jazair Street, Opposite Shanshel Mall, Behind Martyr Uday Odeh School, Iraq.

Website: https://sqw.academy

Privacy enquiries: Through the official contact channels listed on our website.